FAQs

How will I receive my documents? All documents are delivered digitally to the email address you provided at checkout, within 24 hours of purchase.

What if I don't receive my documents? Check your spam or junk folder first. If they're not there, contact us at support@upvarna.com with your order number and we'll resend immediately.

Are the documents written by real professionals? Yes. Every document is written by an experienced career specialist, tailored to your specific profile and the European job market.

Can I request revisions? Yes. If the documents don't meet your expectations, contact us and we'll make the necessary adjustments at no extra cost.

Which countries do you serve? Our documents are optimised for the Spanish, Italian, and wider European job market. We serve customers across Europe.

What payment methods do you accept? We accept all major credit and debit cards, PayPal, and other methods available at checkout.

Is my payment secure? Yes. All payments are processed securely through Shopify's encrypted payment system. We never store your card details.

Can I cancel my order? As our products are digital and delivered immediately, cancellation is not possible once delivery has begun. See our Refund Policy for full details.